BridgeTrak

BridgeTrak is trouble ticket tracking software for help desks and call centers. Its interface offers customizable screens, multiple layer issue status tracking, issue folder filing system, hierarchy issue structure, skills based assignment of issues, custom and required user fields, knowledgebase (including HTML editor), product and contract tracking, reports, queries, etc.

Expansion modules run as "set-and-forget" services and are available for customer self-help via the Web, auto issue escalation, data searches, Active Directory integration, and automatic E-mail receive, to convert E-mails into issues.