BugAware

A complete issue tracking and help desk solution for small to medium sized corporates. BugAware is fully Web based and designed to be integrated with your company intranet.

Through a sophisticated interface, users can send help desk requests, track issues and bugs, and manage teams with ease. Critical and important tasks are easily recognised through a unique color coded priority task list. Tasks can be sorted by urgency, issue, type, status and author and published in a printer friendly format for hardcopy output. E-Mail alerts keep staff communication open as users are instantly notified of task changes. Managers and stakeholders are also kept in the loop.

Each task has its own discussion thread attached keeping a complete history of the communication between affected staff members. Daily E-Mail alerts are sent each morning informing users of their top priority tasks needing attention. Managers and team leaders are able to view and organize their team tasks giving them the ability to see exactly what is being done and what needs to be done.

Every aspect of BugAware is configurable. The BugAware administrator can create and modify systems, task type, task status, criticality and even the colors representing the task's urgency.

BugAware includes an unlimited user licence for a single CPU and the source code is provided and may be modified for that company's needs.